SERVING OUR COMMUNITY OF CUSTOMERS
Individual clients, commercial clients, local authorities and institutions: Nexity provides innovative, tailored solutions and services for each of these families of clients. Client satisfaction is at the heart of the Group’s operational priorities: offering a differentiated experience encourages clients to stay with, come back to and recommend Nexity. To further strengthen this client-focused culture within the Individual Clients business, in 2021 Nexity launched an online client satisfaction training module to help make employees more aware of the importance of this mindset in their day-to-day work. By the end of 2021, some 3,265 employees had already completed this training. Innovation and digitalisation are also key to continuously improving service. With the process of selling homes constrained by strict public health measures, Nexity now offers its clients the opportunity to visit thousands of new homes marketed by the Group from the comfort of their own home. The Inside system, designed in cooperation with French start-up REALIZ3D, uses real-time 3D technology to offer potential buyers an immersive viewing experience. From initial viewing right through to final touches like choosing paints and accessories, clients can see their wishes brought to life via a digital replica of their apartment.
3D QUALITY
The French Government’s BIM 2022 plan aims to trial quality management processes in building information management (BIM) through 3D modelling of technical building information. Nexity’s Rueil Terray development was selected in connection with the plan’s second call for projects. It was the only private residential development to be selected. Nexity is heavily involved in the Bim4Value approach, a freely accessible reference framework aimed at all parties involved in a property development.
A great track record
Nexity was the 2021 winner of the AFRC (Association française de la relation client) award in the category “Engagement”, this time focused on client/employee relationships. The Group also gained 20 places in just one year in the annual customer relationship ranking produced by Les Échos/The Human Consulting Group (HCG), rising from 99th place in 2019 to 27th in 2020, and 7th in 2021.
Nex’To You: Acommitted offering
For the first time in themarket, a residential property management offering has fees linked to service performance through a bonus/penalty system. With Nex’To You, Nexity commits to delivering real improvements in the return on the assets itmanages on behalf of institutional investors.
